Order support in English
What do you need help with today?
If you are stuck on pricing, adding items, or changing an order, choose the task you need and go straight to the right next step.
Account-based pricing
Vietnamese support
Call us right away when needed
Handle these first
Common issues customers run into when ordering online
Do this now
I logged in but the pricing still looks wrong
Check the phone number you used to sign in, then reopen the item you need.
Do this now
I can see items but cannot add them to the cart
Sign in first, then return to the item and add it again.
Know this first
I want to know the delivery fee before ordering
Check the free-delivery threshold and the fee for smaller orders.
Contact us early
I need to change the delivery address or time
Call early so the store can check whether the order can still be updated.
Know these before ordering
Two things to check before you place the order
Free delivery from 80 CAD
Orders below that amount have an 8 CAD delivery fee.
Need to change the order or delivery time?
Call early so the store can check and update it in time.
Choose by how you shop
Support guidance for each customer type
3 steps for households
- Sign in with your registered phone number.
- Check your account pricing and add familiar items.
- Check the delivery fee before placing the order.
Login and account
Use your phone number to view pricing, or create an account if this is your first order.
Fast ordering
Go to the shop, choose a few familiar items, then review the cart before placing the order.
Returns and refunds
If there is an issue with your order, contact support for the next steps.
3 steps for restaurants
- Sign in to view pricing for your customer group.
- Open familiar product groups to reorder faster.
- If the order is large or the delivery schedule needs to change, call directly.
Account pricing
If pricing still looks wrong after login, the store will recheck your customer group and pricing access.
Reorder familiar items
Return to familiar product groups to quickly pick the items your kitchen or restaurant orders most often.
Large-volume orders
If you need to place a larger order or arrange bulk delivery, call the store directly for faster help.